Política de reembolso
To ensure your complete satisfaction with our products, each garment includes a tamper-evident plastic tag.
We kindly ask that you try on all items before removing this tag to confirm the fit and that you are entirely pleased with your purchase.
Please note that once the plastic tag has been removed or opened, it cannot be reattached, and the garment will no longer be eligible for return.
This measure allows us to maintain the highest standards of quality and hygiene, safeguard your satisfaction, and support the sustainable growth of our business by reducing unnecessary returns.
Thank you for shopping at Zeuq Styles! We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help!
Returns
- Eligibility: You may return unworn, unwashed, and unused items within 15 days of receiving your order.
- Condition: All items must be in their original condition with tags attached.
- Exclusions: Final sale items, gift cards, and personalized products cannot be returned.
How to Return
- Contact Us: Reach out to our customer service team at info@zeuqstyles.com to initiate your return. Please include your order number and the reason for the return.
- Return Shipping: You’ll be responsible for covering the return shipping costs. We recommend using a trackable shipping service to ensure your return is received.
- Packaging: Pack your items securely to prevent damage during shipping.
Refunds
- Processing Time: Once we receive your returned item, we will inspect it and process your refund within 5-7 business days.
- Original Payment Method: Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process the refund.
Exchanges
- If you’d like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Questions?
If you have any questions or need assistance, please don’t hesitate to contact us at info@zeuqstyles.com. We’re here to help!